Terms and Conditions

CONFIRMATION

Once we have received your order we will send a confirmation to your email address. It is therefore important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as a guarantee of proof of purchase. 

PAYMENT
All payments are handled by Paypal. VAT and/or fees for import and/or customs are not included for all orders.

Ianuarius Richie Watches never store or transfer any credit card information. Ianuarius Richie use external payment gateways, PayPal, for e-commerce. PayPal handle card information and use technology that allow the identification of the cardholder, and both meet the requirements of the PCI DSS and CAS and utilize PCI-secured payments.

WARRANTY
Warranty for our products is one year from purchase date. Please note that the warranty does not cover the life of the battery or normal wear and tear of the case and strap. The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the watch and non-observance of the directions provided by Ianuarius Richie Watches.

RETURNS
If we have shipped a wrong or defective item, please notify us as soon as possible and we will reimburse the fee for return shipment. In all other cases the customer pays for return shipments. Returns must be properly packaged. If you simply want to return the watch for other reasons, disputes regarding the complaint may be referred to the Board for Consumer Complaints, whose recommendations we follow.

ORDER

Orders made in another person's name without his consent, or otherwise as a result of Ianuarius Richie suffer economic damage will be reported to the police. Ianuarius Richie Watches holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is obviously incorrect, this may compel Ianuarius Richie to cancel the purchase and refund any amount paid in the best way.

Private Consumers have the right to return the order within 14 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact Ianuarius Richie in order to get an address to send the goods to. Return shipping is paid by the consumer. If an item is damaged during transport, Ianuarius Richie should be contacted within 7 days for information about compensation.

DELIVERY AND CANCELLATIONS

Ianuarius Richie ships worldwide. Deliveries are made in cooperation with the postal services and their partners in other countries around the world. You have the right to cancel purchases and return delivered goods by contacting Ianuarius Richie customer service or using the contact form on Ianuarius Richie website within 14 days from receiving the goods, provided the goods are unpacked and in the same condition as when you received them. However, the cost and risk for transporting the returned goods to Ianuarius Richie will be on you.

This price is also non-inclusive of local tax, vat, import fees or other local duties which may apply depending on where in the world you are. Any charges applied upon import are the customer's responsibility and must be paid by the customer. If items are returned to us uncleared, re-importation and shipping costs will be debited from any refund due.

 

Ianuarius Richie is not responsible for any delays caused by the customs clearance process.

In cases where you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Ianuarius Richie either by email or contact form. If a product has been discontinued Ianuarius Richie has the right to cancel the purchase and refund the paid amount to the customer. Ianuarius Richie will notify the customer of a replacement or equivalent products if available.

COMPLAINTS TERMS

It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered or, you shall also contact us within 7 days from receiving the product.

Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to Ianuarius Richie should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. In the case that a returned product has no errors or faults, a fee of 30 USD in shipping return will be charged. Ianuarius Richie has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.      

LIABILITY

Ianuarius Richie responsibility for errors in connection to delivery is limited to existing conditions of sale. Ianuarius Richie bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

FORCE MAJEURE

Ianuarius Richie shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.

PERSONAL INFORMATION
We collect basic personal information about our customers when an order is placed. This information is securely stored and is necessary to carry out delivery and to contact you as a customer if a problem should arise, or for important news such as new product launches. We will never disclose any such information to third parties.

COOKIES
Cookies are used on ianuariusrichie.com in order to improve your experience on the site. Cookies are very small text files that are stored on your device’s hard drive when you visit websites. We use first-party and third-party cookies for the main purposes of web functionality, web statistics and advertising.

When shopping with Ianuarius Richie we will save some of your data to fulfill your purchase. Ianuarius Richie treats all personal information confidential. You have the right to request access to your data and if there is anything wrong you can get it changed or removed.

You can set your browser to notify you when a cookie is to be activated. This enables you to reject any usage of cookies or to tell your browser to delete the cookie at the end of your visit. For further information on what cookies we use, please send us an e-mail on hi@ianuariusrichie.com. You have the right to request access to your data and if anything is incorrect you can change or remove it.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by Ianuarius Richie or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of Ianuarius Richie.

USER CONTENT

The ianuariusrichie.com website may include user generated content from for example social media applications. Ianuarius Richie does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for example suspects a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.

RETENTION OF TITLE

All products remain in Ianuarius Richie property until full payment is made.

FRAUD

All attempts at fraud reported to the police and Ianuarius Richie reserves the right to cancel the purchase if any suspicion is raised. 

TERMINATION

Ianuarius Richie reserves the right to terminate your account and/or your use of the ianuariusrichie.com website at its sole discretion. For example if Ianuarius Richie suspects that you have breached this terms of use. Such termination can be made without prior notice.

PRODUCT

Ianuarius Richie has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.

AMENDMENTS

Ianuarius Richie may revise these terms of use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and Ianuarius Richie . You should therefore periodically visit this page to review the then current terms to which you are bound.

This terms & conditions page was last updated on: 2016-05-18.